:root {
  --bg: #f4f6fa; --panel: #ffffff; --ink: #1d2433; --muted: #6b7486; --line: #e3e7ef;
  --brand: #1f4e79; --brand-2: #f2a900; --ok: #1e8e5a; --warn: #c77700; --bad: #c0392b; --info: #2f6fdb;
  --side: #14263d; --side-ink: #c9d5e6; --radius: 10px;
}
* { box-sizing: border-box; }
body { margin: 0; font: 14px/1.55 "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif; background: var(--bg); color: var(--ink); }
a { color: var(--info); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 22px; margin: 0 0 4px; }
h2 { font-size: 17px; margin: 0 0 12px; }
h3 { font-size: 15px; margin: 0 0 8px; }
.layout { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.side { background: var(--side); color: var(--side-ink); padding: 18px 12px; position: sticky; top: 0; height: 100vh; overflow-y: auto; }
.side .logo { font-weight: 700; color: #fff; font-size: 16px; padding: 4px 10px 16px; }
.side .logo small { display: block; font-weight: 400; color: var(--side-ink); font-size: 11px; }
.side a { display: flex; justify-content: space-between; align-items: center; color: var(--side-ink); padding: 8px 10px; border-radius: 8px; margin-bottom: 2px; }
.side a:hover, .side a.active { background: rgba(255,255,255,.08); color: #fff; text-decoration: none; }
.side .count { background: var(--brand-2); color: #222; border-radius: 10px; padding: 0 7px; font-size: 12px; font-weight: 700; }
.main { padding: 20px 28px 60px; min-width: 0; }
.topbar { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 18px; flex-wrap: wrap; }
.topbar .who { color: var(--muted); }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px 18px; margin-bottom: 16px; }
.grid { display: grid; gap: 14px; }
.g2 { grid-template-columns: repeat(2, minmax(0,1fr)); } .g3 { grid-template-columns: repeat(3, minmax(0,1fr)); } .g4 { grid-template-columns: repeat(4, minmax(0,1fr)); } .g5 { grid-template-columns: repeat(5, minmax(0,1fr)); }
.kpi { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px; }
.kpi .v { font-size: 24px; font-weight: 700; }
.kpi .l { color: var(--muted); font-size: 12px; }
.kpi .t { color: var(--muted); font-size: 11px; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 8px 8px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { font-size: 12px; color: var(--muted); font-weight: 600; text-transform: uppercase; letter-spacing: .02em; }
tr:last-child td { border-bottom: 0; }
.table-wrap { overflow-x: auto; }
.badge { display: inline-block; padding: 1px 8px; border-radius: 20px; font-size: 12px; font-weight: 600; background: #e9edf5; color: #34405a; white-space: nowrap; }
.b-ok { background: #e3f5ec; color: var(--ok); } .b-warn { background: #fff3dc; color: var(--warn); } .b-bad { background: #fde8e6; color: var(--bad); } .b-info { background: #e6efff; color: var(--info); } .b-brand { background: var(--brand); color: #fff; }
.muted { color: var(--muted); } .small { font-size: 12px; }
.btn { display: inline-block; border: 1px solid var(--line); background: #fff; color: var(--ink); padding: 7px 14px; border-radius: 8px; cursor: pointer; font: inherit; font-weight: 600; }
.btn:hover { text-decoration: none; filter: brightness(.97); }
.btn.primary { background: var(--brand); border-color: var(--brand); color: #fff; }
.btn.ok { background: var(--ok); border-color: var(--ok); color: #fff; }
.btn.warn { background: #fff; border-color: var(--warn); color: var(--warn); }
.btn.bad { background: var(--bad); border-color: var(--bad); color: #fff; }
.btn.sm { padding: 4px 10px; font-size: 12px; }
form.inline { display: inline; }
input[type=text], input[type=email], input[type=password], input[type=date], input[type=number], textarea, select {
  width: 100%; padding: 8px 10px; border: 1px solid var(--line); border-radius: 8px; font: inherit; background: #fff; }
textarea { min-height: 60px; resize: vertical; }
label { font-weight: 600; display: block; margin: 10px 0 4px; }
.field-error { color: var(--bad); font-size: 12px; }
.checks { display: flex; flex-wrap: wrap; gap: 8px 16px; }
.checks label { font-weight: 400; display: flex; gap: 6px; align-items: center; margin: 0; }
.flash { padding: 10px 14px; border-radius: 8px; margin-bottom: 12px; background: #e3f5ec; color: var(--ok); border: 1px solid #bfe6d1; }
.flash.error { background: #fde8e6; color: var(--bad); border-color: #f5c2bc; }
.flash.warnbox { background: #fff3dc; color: #5c3d00; border-color: #f3d79b; } .flash.warnbox ul { margin: 4px 0 0; }
.killbar { background: var(--bad); color: #fff; padding: 10px 14px; border-radius: 8px; margin-bottom: 14px; font-weight: 600; }
.mockbar { background: #fff3dc; color: #7a4a00; padding: 6px 12px; border-radius: 8px; font-size: 12px; }
.decide { display: grid; gap: 8px; margin-top: 10px; padding: 12px; background: #f8fafc; border: 1px dashed #c9d3e3; border-radius: 8px; }
.decide .row { display: flex; gap: 8px; flex-wrap: wrap; }
pre.body { white-space: pre-wrap; word-wrap: break-word; font: 13px/1.6 "Segoe UI", system-ui, sans-serif; background: #fafbfd; border: 1px solid var(--line); padding: 12px; border-radius: 8px; max-height: 360px; overflow: auto; margin: 8px 0; }
.card { border: 1px solid var(--line); border-radius: var(--radius); padding: 14px; background: #fff; margin-bottom: 12px; }
.card-h { display: flex; justify-content: space-between; gap: 10px; align-items: flex-start; flex-wrap: wrap; }
.media img { max-width: 100%; max-height: 260px; border-radius: 6px; border: 1px solid var(--line); }
.media video { max-height: 420px; border-radius: 8px; background: #000; }
.wf-group { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; margin-top: 8px; }
.wf-gname { font-size: 11px; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; min-width: 120px; }
.wf-step { padding: 3px 9px; border-radius: 20px; background: #e9edf5; font-size: 12px; color: var(--muted); }
.wf-step.done { background: #e3f5ec; color: var(--ok); }
.wf-step.now { background: var(--brand); color: #fff; font-weight: 600; }
.wf-step.now.waiting { background: var(--brand-2); color: #222; }
.wf-step.now.failed { background: var(--bad); color: #fff; }
.wf-wait-text { color: var(--warn); } .wf-fail-text { color: var(--bad); }
.qa-q { margin: 12px 0; } .qa-q .row { margin: 6px 0; gap: 6px; flex-wrap: wrap; }
details summary { cursor: pointer; color: var(--info); margin: 4px 0; }
.agents-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(210px, 1fr)); gap: 10px; }
.agent { border: 1px solid var(--line); border-radius: 8px; padding: 10px; background: #fff; }
.agent .n { font-weight: 700; } .agent .d { font-size: 12px; color: var(--muted); }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #c3cad6; margin-right: 6px; }
.dot.ok { background: var(--ok); } .dot.bad { background: var(--bad); } .dot.run { background: var(--info); }
.chat { max-width: 720px; }
.msg { padding: 8px 12px; border-radius: 12px; margin: 6px 0; max-width: 80%; white-space: pre-wrap; }
.msg.customer { background: var(--brand); color: #fff; margin-left: auto; }
.msg.agent { background: #fff; border: 1px solid var(--line); }
.msg.human { background: #fff3dc; border: 1px solid #f2d39b; }
.login { max-width: 380px; margin: 10vh auto; }
.right { text-align: right; }
.flex { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.spacer { flex: 1; }
@media (max-width: 900px) {
  .layout { grid-template-columns: 1fr; }
  .side { position: static; height: auto; display: flex; flex-wrap: wrap; gap: 4px; }
  .side .logo { width: 100%; padding-bottom: 6px; }
  .g2, .g3, .g4, .g5 { grid-template-columns: 1fr 1fr; }
  .main { padding: 14px 16px 40px; }
}
@media (max-width: 520px) { .g2, .g3, .g4, .g5 { grid-template-columns: 1fr; } }